Privacy Policy

Last Updated: August 08, 2024
1. Introduction
Welcome to Aquarius Kigo Resort. We are committed to protecting your personal information
and your right to privacy in compliance with the Data Protection Act, 2019 of Kenya. If you
have any questions or concerns about our policy or our practices with regard to your
personal information, please contact us at info@aquariuskigoresort.com or call +256
705254006.
2. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an
interest in obtaining information about us or our products and services, when participating in
activities on the website, or otherwise contacting us.
The personal information we collect can include:
● Name and Contact Data: First and last name, email address, postal address, phone
number, and other similar contact data.
● Payment Data: Payment instrument details (e.g., credit card number, billing
address).
● Preferences and Interests: Information on room preferences, special requests, and
interests related to our services.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes,
including:
● Facilitating account creation and login.
● Processing and managing reservations.
● Sending administrative information to you (e.g., updates on services, changes to
terms and conditions).
● Fulfilling and managing bookings, payments, and other transactions.
● Creating and managing accounts for our hotel guest app.
● Posting testimonials with your prior consent.
● Sending marketing and promotional communications.
4. Legal Basis for Processing
We process your personal data in accordance with the following legal bases:
● Consent: We may process your personal data if you have given us specific consent
to use your personal information for a specific purpose.
● Contract: We may process your personal data to fulfill the terms of our contract with
you.
● Legal Obligations: We may process your personal data where we are legally
required to do so.
● Legitimate Interests: We may process your data where it is necessary for our
legitimate business interests, provided your interests and fundamental rights do not
override those interests.
5. Sharing Your Information
We only share information with your consent, to comply with laws, to protect your rights, or
to fulfill business obligations. We may share your data with third-party vendors, service
providers, contractors, or agents who perform services for us or on our behalf and require
access to such information to do that work.
6. Data Security
We have implemented appropriate technical and organizational security measures designed
to protect the security of any personal information we process. However, please also
remember that we cannot guarantee that the internet itself is 100% secure. Although we will
do our best to protect your personal information, transmission of personal information to and
from our website is at your own risk.
7. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes
set out in this privacy policy unless a longer retention period is required or permitted by law.
8. Your Privacy Rights
Under the Data Protection Act, 2019, you have the following rights regarding your personal
data:
● Right to Access: You have the right to request access to your personal data.
● Right to Correction: You have the right to request the correction of inaccurate
personal data.
● Right to Erasure: You have the right to request the deletion of your personal data.
● Right to Object: You have the right to object to the processing of your personal data.
● Right to Restrict Processing: You have the right to request the restriction of
processing of your personal data.
● Right to Data Portability: You have the right to request the transfer of your personal
data to another entity.
● Right to Withdraw Consent: If you have given us consent to process your data, you
have the right to withdraw that consent at any time.
9. Updates to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes
to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
If you have questions or comments about this policy, you may email us at
info@aquariuskigoresort.com or call +256 705254006